Reports are now fully automated, flowing through IOOF’s architecture, which uses Lumada Data Ops Suite to facilitate data orchestration. Reports are presented with the branding appropriate to each IOOF subsidiary. Customers can use a web application or customer portal to pull reports themselves.
“The reports are so quick to generate. The reporting environment is self-serve and really powerful. It can segregate account information quite granularly to ensure reports are being run on the correct users and accounts,” O’Donnell explained.
“If you ordered a report on the older architecture, it would take a few minutes, and now it takes an average of 15 seconds,” he continued. “It’s working so much better and faster than the reports staff were getting internally that they are all now using this reporting system.”
One of the opportunities for IOOF was to improve throughput with a scalable solution to deal with increasing requirements. This has been achieved with the implementation of the two-speed (fast lane, slow lane) design, which is successfully managing small and large reporting requests, accordingly.
O’Donnell said this is a key success: “It means we can meet user expectations, which has a significant and positive effect on user experience. Like the majority of our deployment and run time, the reporting infrastructure is now automated, which significantly reduces the draw on my team’s resources.”
The significant high availability capabilities that automated run time and deployment provides were evident during the scheduled DR testing. Organisational confidence has grown from a resilience and business continuity perspective. It used to be more difficult than O’Donnell and his team would have liked.
“Scalability and load testing have also recently been completed and we determined we could theoretically handle a 20 to 30x increase in reporting production volumes. That’s a pretty big win for our team,” said O’Donnell.
Overall, having built and modernized the reporting capabilities with Lumada Analytics has allowed IOOF to continuously modernize and scale the reporting environment to accommodate acquisitions, the mergers of different businesses and the migration of users and customers. It has allowed the reporting system to respond to increasing reporting requirements over the course of a decade.
Personally, for O’Donnell, this success has significantly contributed to his career progression. As GM Strategy & Data he will continue to progress IOOF’s data capabilities.