Pentaho Offers Concierge Services in Response to Growth of Global 2000 Customers
Pentaho Concierge Services are geared towards enterprise customers seeking strategic support for their big data integration and analytics implementations
May 21, 2013, — Delivering the future of business analytics, Pentaho Corporation today announced Pentaho Concierge Services designed to support its growing number of enterprise accounts. Pentaho Concierge Services complement existing Pentaho Support and Services programs and offer enterprise clients a long-term engagement with a designated solution architect. Acting as a single point of contact, the experienced architect ensures that the enterprise client’s unique demands, such as multiple geographies, business units, and ongoing growth, are met.
The Pentaho Concierge Services program includes two offerings:
Concierge Support is tailored to enterprise customers who want a high touch, coordinated solution. A technical point of contact provides these clients with ongoing guidance, best practices and management of feature requests and support cases. A key component of the service is an internal VM replica of a client’s business analytics environment to expedite problem resolution.
Strategic Solution Architecture is geared to enterprise customers who want a more strategic technical partnership. This includes an architecture assessment, a customized plan and assistance in executing the plan towards business analytics project goals. This level of service also offers more time with the solution architect to plan strategic initiatives and gain deeper guidance and partnership.
"Paytronix was at a pivotal growth point. To maintain its position as an industry leader, we needed to embrace larger amounts of data from disparate sources and answer the demand for a data analytics,” said Andrew Robbins, president of Paytronix Systems. “We sought a partner that could help us transform our business quickly. That partner had to have a business intelligence tool set that would operate in a multi-tenant environment and support a big data framework. In addition, having a talented services staff with deep domain knowledge was a primary requirement. Today, Paytronix is delivering big-data solutions for a variety of CRM needs."
“As our company and business analytics platform has matured, the number of enterprise accounts has greatly increased. Large enterprise accounts require a more strategic service level with strong collaboration from Pentaho experts from the beginning of their initiatives, through planning, building, supporting and optimizing big data integration and business analytics,” said Anthony de Shazor, VP of Enterprise Architecture and Principal Enterprise Architect of Pentaho. “The Pentaho Concierge Services meet the demand for these more strategic services and maximize the success of our enterprise customers.”
About Pentaho, a Hitachi Group company Pentaho, a Hitachi Group company, is a leading data integration and business analytics company with an enterprise-class, open source-based platform for diverse big data deployments. Pentaho’s unified data integration and analytics platform is comprehensive, completely embeddable and delivers governed data to power any analytics in any environment. Pentaho’s mission is to help organizations across multiple industries harness the value from all their data, including big data and IoT, enabling them to find new revenue streams, operate more efficiently, deliver outstanding service and minimize risk. Pentaho has over 15,000 product deployments and 1,500 commercial customers today including ABN-AMRO Clearing, BT, EMC, NASDAQ and Sears Holdings Corporation. For more information visit www.pentaho.com.