Customer Support & Success
Prevent issues before they disrupt your business. Protect your investment and keep your business running at peak performance.
Get the Support Your Business Needs
Focus on innovation and growing your business with reliable support that matches your business, operational and financial needs. For infrastructure products, our support offerings include the Hitachi Remote Ops monitoring system to monitor and analyze your hardware environment.
Support Offerings
Get the support your business needs.
Premium Support
Get immediate support, 24/7 onsite responses and rush delivery of replacement parts.
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Standard Support
Get prompt onsite response to disruptive issues, preventive maintenance and microcode updates.
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Weekday Basic Support
This covers essential operations with routine maintenance during business hours and onsite support.
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Enhanced Customer Services
Build a full analytics solution with compelling visuals, open architecture and integrated capabilities.
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Lumada and Pentaho Support Services
With a single point of contact, get guidance, best practices and management of feature requests and support cases.
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Understand Customer Support
See the scope of Hitachi support services and what’s covered under a Hitachi warranty and maintenance service agreement.
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Customer Support Resources
Policy
Plan End-of-Support Life Transitions
Plan End-of-Support Life Transitions
Use our official end-of-life policy to create a product-planning strategy for Hitachi-branded products and transition to new offerings.
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Datasheet
Geographic Service Coverage
Geographic Service Coverage
This document reflects Hitachi Vantara’s geographic service coverage. Hitachi Vantara has service centers in each of these locations.
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"LastName": "Last Name",
"Email": "Business Email",
"Title": "Job Title",
"Company": "Company Name",
"Address": "Address",
"City": "City",
"State":"State",
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"LblCustomField1": "What solution area are you wanting to discuss?",
"ApplicationModern": "Application Modernization",
"InfrastructureModern": "Infrastructure Modernization",
"Other": "Other",
"DataModern": "Data Modernization",
"GlobalOption": "If you select 'Yes' below, you consent to receive commercial communications by email in relation to Hitachi Vantara's products and services.",
"GlobalOptionYes": "Yes",
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"Submit": "Submit",
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}
en
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