Leading-class digital banking is achieved by those who focus their entire organization on delivering value to customers through digital and digitally -enabled experiences.
Digital maturity by this definition is not simply about the front-end experience; it includes a bank's philosophies, ethos, business models, people, culture, and processes in addition to technologies.
In this report, Celent expands its previous report with interviews among executives at small and midsize institutions—those that are smaller than the regional or super-regionals. The interviews focused on smaller bank digital journeys, challenges, and road maps.
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