Customer Success and Support
Customer Success and Support

Supporting Your Success

Prevent issues before they disrupt your business. Protect your investment and keep your business running at peak performance.

Get the support your business needs

Focus on innovation and growing your business with reliable support that matches your business, operational and financial needs. For infrastructure products, our support offerings include the Hitachi Remote Ops monitoring system to monitor and analyze your hardware environment.


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Get immediate support, 24/7 onsite responses and rush delivery of replacement parts.

Get prompt onsite response to disruptive issues, preventive maintenance and microcode updates.

This covers essential operations with routine maintenance during business hours and onsite support.

Hitachi Remote Ops monitoring system guards your Hitachi solutions with powerful and secure 24/7 monitoring.

Hitachi Vantara’s support site is easy to use and combines support resources, digital tools and the information you need all in one place.

Sign up for alerts and security notifications and address new requirements throughout your product’s life-cycle.

Support services details of the coverage provided under Hitachi Vantara’s Warranty, Maintenance and Support Terms.

Find a certified Hitachi Vantara service center closest to your location.