Field Service Management (FSM) software provides features for dispatching, job and resource prioritization, communications and collaboration, and analytics. Though these features are essential, FSM apps can be integrated into other software packages to extend their effectiveness, such as connecting to PLM software for worker access to product history and documentation.
Job Scheduling and Dispatch — More than a calendar and text message, the job scheduling, and dispatch component can track other worker characteristics, such as availability, skill level, and geographic location, to best optimize human resources for jobs. Once identified the appropriate resources can then be dispatched and followed in real-time with live maps.
Work Order Management — Work order management is a standard component of FSM software and allows teams to streamline job assignments and process tracking. Quality FSM apps will simplify this process, but retain access to detailed information about jobs, and make those details available to all relevant roles. Mobile integrations have also improved this function's efficiency, a feature that is a boon to field workers.
Asset Inspection and Compliance — Customized inspection forms help workers gather information in the field in a standard format, reducing errors, and in some cases allowing mobile-enabled customers to perform inspections themselves.
Maintenance and Repair Coordination — FSM software pulls data from work orders, inventory management, scheduling, workers, and analytics into a single coordinated application with the ability to manage all relevant and associated resources. Quality FSM apps will stress ease of accessing this information, likely through a single dashboard.
Analytics — Analytics has become ubiquitous and is a feature that elevates the usefulness of FSM apps. Analytics functions can help optimize schedules, understand trends, and map alternative travel routes for safety and reduced time on the road.