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Solutions
Solutions

Deliver IoT Insights and Outcomes

Lumada Applications for Industrial IoT

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Innovate with Data and Analytics

Accelerate Digital Transformation

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Simplify Compliance and Secure Your Data Wherever It Resides

Win in your market and fuel business insights by making your data available, insightful, and actionable with an intelligent data governance strategy.

EXPLORE HOW DATA GOVERNANCE SOLUTIONS CAN HELP YOU

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Products

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Lumada Applications Provide Intelligent Maintenance Insights

Highly accurate, prescriptive, predictive algorithms help customers anticipate breakdowns so they can improve operations and avoid equipment downtime.

LEARN ABOUT LUMADA MAINTENANCE APPLICATIONS

Take the Work Out of Data Integration With Pentaho

Get the best quality data to business users fast with Pentaho visual tools that ingest, blend, cleanse, and prepare data from any source – zero coding required.

LEARN ABOUT PENTAHO DATA INTEGRATION

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Customer Support Services

Training and Certification

Boost Your Skills

Expand your career opportunities and prove your new technical knowledge by earning certifications.

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Support Connect

Find help in one location: submit service requests, download software, enroll in classes and more.

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News & Resources
News & Resources

Resources

News

Press Releases

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Blogs

Follow Discussions on Hot Industry Topics

Get the latest POVs from industry experts, including Hitachi executives to stay up-to-date on trends, the tech industry and Hitachi.

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VMworld Europe 2019

Hitachi exists to make digital business more agile by solving critical challenges in managing and deriving value from data.

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Business Transformation Begins With Innovative Solutions From Our World-Class Partners and Hitachi

Search for a partner with the right expertise for your needs.

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We're in this together. Join the award-winning program that sets you up for success.

BECOME A PARTNER

Get the partner information you need, from product news to training and tools.

PARTNER PORTAL

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Company

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DataOps

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Get More Than Potential With DataOps

See how DataOps helps us get the full value from our data and turn its potential into action.

HOW WE USE DATAOPS

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Come to one of our global locations and see intelligent innovation in action.

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SUPPORT OFFERINGS
PREFERRED CUSTOMER SERVICES
RESOURCES
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Find the Support That Best Serves Your Business

Our support options are designed to match your business, operational and financial requirements while freeing you to innovate and grow your business. All support offerings include our Hi-Track Remote Monitoring system, which will continually monitor and analyze your environment.

SUPPORT OPTIONS TO MATCH YOUR REQUIREMENTS

Premium Support

Our white-glove service offers immediate support for business-critical environments with 24/7 on-site responses and rush delivery of replacement parts.

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Standard Support

Standard support offers prompt on-site response to disruptive issues, and preventive maintenance and microcode updates during local business hours.

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Weekday Basic Support

Weekday Basic support covers essential operations. We provide routine maintenance during local business hours and next-business-day on-site support.

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Pentaho Customer Success Packages

Collaborate with experts to build a full analytics solution with compelling visuals, open architecture and integrated capabilities.

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Pentaho Enterprise Support

A single point of contact provides ongoing guidance, best practices, and management of feature requests and support cases.

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Pentaho Technical Support

Comprehensive support packages include issue identification, problem resolution and developer assistance.

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Take Support to the Next Level With Personalized, Value-Added Services

Flexible and tiered, our Preferred Customer Services portfolio is designed with your needs in mind. Our goal is to save you time, help you control costs, and accelerate responses to your unique business requirements.

One Portfolio. Many Benefits.

Block-Time Support

Take advantage of expert assistance for planned activities not covered under an Hitachi support service plan.

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Services Account Manager

Augment your IT staff with dedicated, proactive support to help manage your IT challenges.

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Multivendor Support

Discover greater efficiencies with centralized support for your storage system migration.

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Standard Reporting

Optimize performance and improve visibility into daily operations with timely, detailed reporting.

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Data and Media Eradication

Make sensitive data inaccessible with media eradication, destruction or
e-waste management.

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Media Retention

Safeguard your sensitive data, prevent external disclosure and meet security requirements.

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CUSTOMER SUPPORT RESOURCES

Plan End-of-Life Transitions

Use our official end-of-life policy to create a product planning strategy for Hitachi-branded products, and transition to new offerings.

VIEW THE POLICY

Understand Customer Support

See the scope of Hitachi support services and what's covered under an Hitachi warranty and maintenance service agreement.

READ THE AGREEMENT

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Customer Support Services

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