Analyst Content

The Total Economic Impact™ of Managed Services

Hitachi Vantara for XaaS provides the quantified impact of how managed services add more value and reduce more risk for IT infrastructure.


Compared to traditional acquisition or simple pay as you go asset consumption models, managed services consumed as a service help organizations make significant gains.

Forrester interviewed IT executives that use EverFlex from Hitachi to quantify the value of Hitachi managed services from their experience. Managed services help organizations make significant gains in meeting business-critical requirements for storage uptime, accessibility and responsiveness while reducing the burden organizations face in designing, deploying, maintaining, and operating their environments. Analysis found benefits included:

  • $25.88 million over six years versus costs of $8.24 million, adding up to a net present value (NPV) of $17.64 million and an ROI of 214%.
  • Improved service levels with no unplanned downtime, reduced asset costs by shifting to a consumption-based model, reduced operational costs, and greater agility and flexibility to respond to business change.
  • Within IT, staff valued becoming more strategic to the business, increased job satisfaction, and the collaborative partnership with Hitachi experts.

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