To search for and retrieve digital assets more efficiently, Rabobank looked to create a solution that would collect every piece of relevant data into a single place. By creating a central, comprehensive data set, Rabobank could complete compliance investigations without the need to return to source systems, even if the scope changed. Further, the data could be correctly managed, with compliant access control, audit trails and automated policy-driven deletion. Secure audited retention at object level replaced the need to throw a retention blanket over the entire data silo.
In a project sponsored by the Global Compliance Group, Rabobank engaged Hitachi Data Systems to build a cutting edge ingest-and-search platform based on Hitachi Content Platform (HCP) technology. This solution was expected to automatically collate, secure and index both structured and unstructured data across the business.
"What initially attracted us to HCP was its unique and exceptional suitability for compliance systems," says Chatelier. "Equally as important was finding the right partner for this project. Previous experience of HDS hardware meant we knew we could rely on HDS to provide a rock-solid solution."
As data is ingested into HCP, it is simultaneously indexed and made searchable. Data is then separated by source, such as email or voice, and by country, so that access and retention policies can be applied according to the requirements of each jurisdiction.
Overlaying this system is an easy-to-use, interactive web interface that enables investigative searches by pre-approved individuals of the compliance teams. The solution allows the Global Compliance Group to define its own queries, and only the right people on the right teams have access to the data sources relevant for their investigations. Additionally, based on a single, comprehensive data store, all potential data sources, such as email, voice, SMS, documents and more, can be screened to ensure proper regulatory compliance.
To ensure solution resilience, two HCP appliances run as an active-active pair, one in the Netherlands and one in the UK; should one site suffer a catastrophe, the other HCP system simply continues uninterrupted. This twinned arrangement acts as a backup and archive for all the local systems, removing a major headache for the IT team. Simultaneously, the high-availability HCP pairing ensures that a comprehensive, consolidated record of bank interactions is always accessible for compliance investigations.