Supporting Your Success

Hitachi Vantara’s support model is built on the belief that customer success goes far beyond resolving issues, it’s about fostering enduring partnerships. With a deep understanding of each customer’s environment, Hitachi delivers personalized, high-touch service designed to add value every step of the way. Clients often remain with Hitachi for decades, a testament to the company’s cultural commitment to proactive care, deep expertise, and reliable support. Rather than treating service as a transaction, Hitachi Vantara views support as a strategic relationship rooted in trust and consistent performance.

In the event of a temporary service disruption, Hitachi Vantara ensures customers still have immediate access to assistance. You can open a support case by sending an email to gcc.email.requests@hitachivantara.com or by calling your region’s designated Hitachi Support Phone Number. Even during service interruptions, dedicated teams work diligently to resolve requests and restore full service availability, reinforcing Hitachi’s commitment to business continuity and customer satisfaction.

Enhanced Customer Services (ECS) from Hitachi Vantara provide advanced, customizable support that goes beyond standard contract coverage. Designed for clients with complex environments or strategic initiatives, ECS delivers expert guidance tailored to your unique goals. Whether you need help fine-tuning infrastructure, aligning with a long-term IT roadmap, or proactively identifying risks before they become problems, ECS ensures your support experience aligns with your vision. This individualized attention empowers your organization to operate efficiently while staying focused on growth and innovation.

Hitachi Vantara offers a powerful suite of digital tools to enhance self-service and proactive support capabilities. The Hitachi Remote Ops monitoring system provides secure, 24/7 oversight of your infrastructure, helping identify and prevent potential issues before they impact operations. Additionally, Hitachi Ops Center Clear Sight delivers automated, cloud-based observability and management, giving you real-time insight into system performance. Customers can also access the user-friendly support portal for alerts, documentation, and lifecycle resources, all from one centralized hub.

From day one to the end of a product’s lifecycle, Hitachi Vantara provides comprehensive resources and coverage to support ongoing performance, compliance, and security. Customers can register for alerts and security notifications, stay informed of evolving requirements, and leverage certified service centers around the globe. The company’s Warranty, Maintenance, and Support Terms ensure you receive consistent service coverage, while proactive monitoring tools and personalized services help maintain peak performance and minimize risk, all contributing to long-term continuity and confidence.