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DenizBank Financial Services Group

DenizBank Continues to Put Customers First With Hitachi Vantara

DenizBank Financial Services Group

INDUSTRY

SOLUTIONS

HARDWARE

SOFTWARE

SERVICES

  • Hitachi Professional Services for implementation and migration

Challenge

Challenge

Safeguard the customer experience and application performance as the bank expands.

Solution

Solution:

Deploy an active-active solution with Hitachi infrastructure and data protection solutions.

Outcomes

  • Safeguards data availability.
  • Simplifies storage management.
  • Supports growth with greater scalability.
  • Improves the customer experience with better application performance.

Challenge: Prioritizing Customers During Rapid Growth

DenizBank provides retail, private and investment banking services for more than 14 million customers. Headquartered in Istanbul, the bank has 14,000-plus employees and 750 branches across Turkey, Germany, Bahrain and Russia.

DenizBank’s customers want a fast, flawless and customized experience. To meet these demands, the bank needs insightful data and scalable technology platforms. “We’ve always put our customers first, and we don’t want that to change as we expand,” explains Hakan Ates, CEO at DenizBank.

With the volume of customer data growing all the time, the bank needs storage that’s reliable, high performing and easy to manage.

Denizbank also wanted to simplify their backups.  The bank needs to keep their data from anywhere from 5 years to indefinite retention.  Using tape libraries they were using over 1200 tapes per year, which was costly and restoring from them was complex and time-consuming.

With the Hitachi Vantara storage solution, we can support continued growth without compromising our customer first philosophy.

– Hakan Ates, CEO, DenizBank

Solution: Data Protection Solution Safeguards Customer Data

DenizBank and its IT division, InterTech, worked with Hitachi Vantara to create a new storage infrastructure for the bank’s critical customer data. Based on the Hitachi infrastructure, the solution includes Hitachi Ops Center, which helps simplify management and optimize performance. The bank also uses Hitachi Global Active Device (GAD) and Hitachi Universal Replicator (HUR) for business continuity and disaster recovery.

Hitachi Vantara’s professional services team assisted with the implementation and data migration to ensure a smooth transition. With the active-active solution, the bank can seamlessly failover in the event of a site outage with minimal impact to users and zero data loss.

Following the success of the project, DenizBank is planning to move its backup to the Hitachi Content Platform (HCP) and subsidiary infrastructure to Hitachi Virtual Storage Platform E Series.

Outcome : Improved Performance, Greater Scalability, Better Customer Experience

With Hitachi Vantara, DenizBank has a reliable solutions that offer exceptional performance. The solutions enable the bank to:

  • Safeguard data availability
  • Use multiple applications simultaneously without compromising performance
  • Reduced carbon footprint with less energy and cooling needed
  • Scale up easily, with good response times even with an increased load
  • Simplified back-ups and long-term cost savings

About InterTech

Established in 1987 to provide IT services needed by the financial sector. Today, Intertech has developed innovative solutions for the finance and banking sector.  InterTech provide services to more than 40 financial institutions in 10 different countries in EMEA.

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