Outcome: Deliver Business Value and Open Up New Revenue Streams
Fail-Safe IT Solutions Oy's clients are already seeing significant benefits from the new architecture. "With FS Record Management and Pentaho, our clients can complete critical tasks much more quickly. In the past, root cause analysis across systems could take two or three days; with FS Record Management and Pentaho they can do it in five minutes," notes Hyttinen.
As a result, clients are able to resolve technical glitches before they impact customer service, driving significant business benefits. For example, by eliminating delays and disruptions in card payments and online banking transactions, clients can minimize the risk of customer churn, increasing customer lifetime value and revenues.
Existing clients benefit from the ability to use FS Record Management with Pentaho as a drop-in replacement for the analytics engine in their current FS Record Management implementations. Deploying FS Record Management with Pentaho can streamline administration processes and cut clients' software licensing fees by up to 70%, while maintaining quality and providing greater value through Pentaho's extended feature set.
"Our products already offered a very low total cost of ownership compared to other solutions," says Hyttinen. "Thanks to Pentaho and Hitachi Content Platform, we have now simplified setup, configuration and deployment, further continuing to reduce operating costs for our clients. For large clients, moving to Pentaho is a future-proof step that adds flexibility, and has a return on investment of 1.5 months."
The reduced complexity and the increased openness of the Pentaho technology helps Fail-Safe IT Solutions Oy and its clients to accelerate development of new analytics-powered functionalities. As an example, the company is currently working with a banking client to build a real-time alerting tool for its loan application process. When customers experience technical difficulties, the tool notifies customer support staff so that they can help complete the transaction.
"I know from our own experience that Pentaho will save our clients' development teams at least an hour per day in DevOps tasks, so they can spend more time adding value to the business logic," remarks Hyttinen. "As a result, we estimate that clients could potentially deploy two more releases every month, boosting agility and responding faster to constantly changing business requirements."
He concludes, "Moving to Pentaho with a cost-effective, scalable pricing model opens up new markets for our SaaS product. We can take full advantage of economies of scale and add new features more easily, without compromising on quality. As a result, we can deliver improved service quality with FS Record Management and Pentaho while keeping operational costs in check. By launching our new SaaS product, we also make our solution viable for smaller clients. Advanced analytics features based on Pentaho will support our growth strategy and help us reach out to new clients around the world. By partnering with Hitachi Vantara, we also see opportunities to strengthen our products and services with other Lumada solutions."