Spin Master Digitally Transforms Business

Case Study

Challenge: Strategically evolve IT to globally support innovation, mergers and acquisitions, evergreen brands and business expansion.

Solution: Holistic approach to creating actionable data capture and business analytics in a continually changing industry.

Outcomes

  • Reduced job processing from days to hours, improved customer service.
  • Saved CA$1.3 million annually by reducing compliance-related legal costs.
  • Gained a 360-view of customers to respond rapidly to needs and drive loyalty.
  • Automated and stabilized IT to promote agile operations across time zones.

The fourth largest toy company in the world, Spin Master focuses on products that disrupt the traditional toy market.

The Challenge: Move at the Speed of Business

Acquisitions and industry changes brought new challenges for Spin Master, particularly around data. The toy and entertainment industry is evolving from shifting play patterns and product trends to ongoing consolidations and technologies that shape culture. At Spin Master, growth and change are rapid.

"We're centered on innovation, mergers and acquisitions, evergreen brands and business expansion. IT must move at the speed of the business, and that means capturing and using data streams from every avenue," says the Global Head of IT for Spin Master, Pravine Balkaran.

IT challenges at the company were centered around how to collect, aggregate, search and analyze data, and manage SAP instances across time zones. Spin Master handles enterprise resource planning (ERP) and point-of-sale (POS) systems, production and manufacturing, online clickstreams, intellectual property, application development and other data-intensive processes. Data searches could be tedious, especially in litigation-hold tasks where staff recently spent 3,600 hours scouring 900 Microsoft® Office 365® accounts during a single case.

"The business strategically looks at market data, what competitors are doing and potential acquisitions. We look to build the right IT foundation with the right partners and tools to capitalize on disparate data streams," Balkaran adds.

The breadth and depth of Hitachi technologies and services are what got us out of fire-fighting mode and into enablement, so we can foster revenue generation. At the end of the day, it's really about putting big smiles on kids' faces.
– Pravine Balkaran, Global Head of IT, Spin Master

The Solution: Transformation With the Right Data Strategy

Data is the foundation for accelerating digital transformation. Changing the data culture requires integrating internal and external sources for a consistent single view and seamless flow of information. Spin Master worked with Hitachi to develop this cohesive data analytics environment.

Hitachi Consulting helped define how data would move, and be managed, governed and analyzed. To improve cost efficiencies and supply chain forecasts, Spin Master migrated its traditional SAP environment to Hitachi Unified Compute Platform for the SAP HANA Platform (UCP for SAP HANA). Designed for real-time reporting and analytics, UCP for SAP HANA is a reliable, scalable and performance-driven platform that optimizes data processes. oXya, a Hitachi Group Company, provided the Hitachi Redesign and Migration Service for SAP Clients and Hitachi Run Management Service for SAP Clients.

Spin Master deployed Hitachi Content Platform (HCP) to unify and manage unstructured data and simplify tasks. Using Hitachi Data Ingestor (HDI) and Hitachi Content Platform Anywhere (HCP Anywhere) to accelerate productivity, HCP delivers business insights and governance from any cloud, device or location.

Hitachi Consulting chose Hitachi Vantara’s big data integration and analytics platform from Pentaho to integrate, blend and analyze all pipeline data. For Spin Master, once fully implemented, the platform will mean understanding clickstream data and reaching across datasets, applications and even Amazon reviews to shape a 360-view of the customer.

"With Pentaho [technology], we gained nimble end-to-end integration and accelerated how we process jobs and provide service across time zones. We automated and standardized core procedures. And we have a trust factor with Hitachi. The knowledge and willingness of Hitachi folks to listen and help us devise a plan that addresses any challenge we might encounter. That is what a partnership is all about," Balkaran notes.

The Outcome: Generate Revenues, Toys and Smiles

Balkaran describes digital transformation as automation that repeats. "It's about being able to apply standardization and automation to the entire ecosystem to bring value and move the business forward."

Spin Master has already realized tangible benefits. “From the beginning, we’re able to save over CA$1million annually by reducing compliance-related expenses with HCP’s search, audit and data classification features. We’ve cut batch run times by 50% to best service time zones like Australia, which is 14 hours ahead. And we don’t have to develop in-house expertise for SAP HANA because our Hitachi partners are the experts on SAP HANA, on the technologies we need, on analytics and business intelligence," Balkaran adds.

Spin Master will, for example, soon be able to assess clickstream data for an online game, to determine if users will purchase on the internet or in retail stores. The IT department calls out better internal controls and security as another win. The HCP portfolio provides anywhere access and scalability while ensuring that data is protected.

"What got us here will not get us there. We continue to evolve and now have a foundation that works, that we can layer upon without having to rip and redo. We have agility to deploy new initiatives quickly," Balkaran explains. "The breadth and depth of Hitachi technologies and services are what got us out of fire-fighting mode and into enablement, so we can foster revenue generation. At the end of the day, it's really about putting big smiles on kids' faces."

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