What is a cloud strategy and CloudOps model?
A cloud strategy guides how all the business units in an organization adopt the cloud and how it aligns with greater business goals. A “cloud-first” strategy balances business goals with strategic and technical limitations, gives a high-level review of the technology capabilities needed, and addresses the risks for each technology considered. For example, a business may want a highly robust and flexible system, while possible, the more robust a cloud strategy, the more it may be offset by availability and cost. A cloud strategy is a roadmap rather than a detailed document.
A cloud operating model, on the other hand, is an operational blueprint that outlines the processes, people, and technology required to carry out the agenda laid out in the cloud strategy. Operating models, in short, define the operational processes that execute on your cloud strategy.
Technology forms the foundational layer of a cloud operating model, defining the major capabilities and limitations of the system. The cloud platform is the most critical of these technologies. Cloud platforms support the management of cloud operations in several ways: creation and management of cloud services, enforcement operational best practices, provision of application management, development and deployment tools, and provision of host database tools.
Similar to other operating models, cloud operating models must also define roles for people, and processes they must adhere to. People will remain the most important aspect of the operating model despite increased usage of automation. Consideration must be paid to organizational hierarchy, roles (including internal and external roles), responsibilities, accountability, or any new required skill sets. Because there can be hundreds of unique processes used in daily operations, defining processes is a necessity. Once processes are known, and optimized, those that can be automated should be.