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Pentaho Earns High Ranking from Customers in Business Intelligence Market Study

May 20, 2013

Leading Analyst Firm Dresner Advisory Services calls Pentaho ‘Standout’ for increasing performance across all measures vs 2012 and ‘Best in Class’ for customer service and third-party integration

May 20, 2013, —Delivering the future of business analytics, Pentaho Corporation today announced that it was highly ranked as a top business intelligence technology vendor by its customers in the third annual independent Wisdom of Crowds® Business Intelligence Market Study conducted by Dresner Advisory Services, LLC. The report recognizes Pentaho as a “High Growth BI Software” company with a critical mass of customers growing well above the average. This is a validation that big data analytics and innovative technologies are leading the growth in the BI market. On an individual level, the report calls out Pentaho as:

  • Standout for increasing performance across all measures versus 2012: exceeded both overall averages for sales responsiveness, technical support professionalism, and recommended; and overall and peer averages for value, technical support responsiveness, and consulting product knowledge and experience.
  • Best in classfor sales flexibility/accommodation, contractual terms and conditions and follow up after the sale; also for integration with third-party technologies, customization and extensibility, technical support continuity of personnel and time to resolve problems and consulting continuity of personnel and value.

“Pentaho has made great strides in improving its performance this year,” said Howard Dresner, Chief Research Officer of Dresner Advisory Services, LLC. “In a field of 23 vendors, Pentaho earned high marks from its customers on multiple metrics specifically standing out in product, support, consulting and integrity. We congratulate Pentaho for their ranking in the 2013 Wisdom of Crowds Business Intelligence Market Study.”

“It’s an honor to receive such positive feedback from our customers in such an esteemed industry report,” said Rosanne Saccone, chief marketing officer, Pentaho Corporation. “Pentaho continues to redouble its efforts to give customers the technical and business support they need to drive greater value out of their investments in Pentaho Business Analytics. The Dresner report validates through the voice of our customers that the investments we are making are paying off.”

The 2013 Wisdom of Crowds® Business Intelligence Market Study survey collected 1,182 completed surveys from IT and business users. Participants responded to an online survey and the study was open for input to any valid and qualified user with first-hand BI vendor and product experience. Vendors were ranked using 33 different criteria and assessed on key usage trends, perceptions and intentions to determine vendor ratings by segment, individual vendor ratings and year-over-year comparisons.

The full report from Dresner Advisory Services is available at

About Pentaho, a Hitachi Group company
Pentaho, a Hitachi Group company, is a leading data integration and business analytics company with an enterprise-class, open source-based platform for diverse big data deployments. Pentaho’s unified data integration and analytics platform is comprehensive, completely embeddable and delivers governed data to power any analytics in any environment. Pentaho’s mission is to help organizations across multiple industries harness the value from all their data, including big data and IoT, enabling them to find new revenue streams, operate more efficiently, deliver outstanding service and minimize risk. Pentaho has over 15,000 product deployments and 1,500 commercial customers today including ABN-AMRO Clearing, BT, EMC, NASDAQ and Sears Holdings Corporation. For more information visit