Customer Support Services

SELECT A COUNTRY/REGION

Solutions
Solutions

Deliver IoT Insights and Outcomes

Lumada Applications for Industrial IoT

Smart Cities

IoT Analytics

Innovate with Data and Analytics

Accelerate Digital Transformation

Transform to Hybrid Cloud

Optimize Your Application Ecosystem

Data Center Modernization

Industry Solutions

Communications

Energy

Financial Services

Government

Healthcare and Life Sciences

Industrial and Manufacturing

Media and Entertainment

Retail

Smart Cities

Simplify Compliance and Secure Your Data Wherever It Resides

Win in your market and fuel business insights by making your data available, insightful, and actionable with an intelligent data governance strategy.

EXPLORE HOW DATA GOVERNANCE SOLUTIONS CAN HELP YOU
Close
Products
Products

IoT and Operations Intelligence

Big Data Integration and Analytics

Converged Systems

Cloud Object Platform

Storage

Data Protection

Data Center Management

Lumada Applications Provide Intelligent Maintenance Insights

Highly accurate, prescriptive, predictive algorithms help customers anticipate breakdowns so they can improve operations and avoid equipment downtime.

LEARN ABOUT LUMADA MAINTENANCE APPLICATIONS

Take the Work Out of Data Integration With Pentaho

Get the best quality data to business users fast with Pentaho visual tools that ingest, blend, cleanse, and prepare data from any source – zero coding required.

LEARN ABOUT PENTAHO DATA INTEGRATION
Close
Services
Services

Co-creation Services

Cloud Services

Big Data Analytics Services

Modern Data Protection Services

Infrastructure Services

Application Services

Customer Support Services

Training and Certification

Boost Your Skills

Expand your career opportunities and prove your new technical knowledge by earning certifications.

GET CERTIFIED

Support Connect

Find help in one location: submit service requests, download software, enroll in classes and more.

LOG IN FOR SUPPORT
Close
News & Resources
News & Resources

Resources

News

Press Releases

Events and Webcasts

Blogs

Follow Discussions on Hot Industry Topics

Get the latest POVs from industry experts, including Hitachi executives to stay up-to-date on trends, the tech industry and Hitachi.

READ THE BLOGS

VMworld Europe 2019

Hitachi exists to make digital business more agile by solving critical challenges in managing and deriving value from data.

REGISTER
Close
Partners
Partners

Partner Program

Create Solutions

Deliver Outcomes

Manage Services

Resell Solutions

Business Transformation Begins With Innovative Solutions From Our World-Class Partners and Hitachi

Search for a partner with the right expertise for your needs.

FIND A PARTNER

We're in this together. Join the award-winning program that sets you up for success.

BECOME A PARTNER

Get the partner information you need, from product news to training and tools.

PARTNER PORTAL
Close
Company
Company

Social Innovation

Leadership

Hitachi Vantara Stories

Careers

Hitachi Vantara Blog

Customer Stories

Data Done Differently

Hitachi Vantara Labs

Corporate Social Responsibility

Contact Us

Get More From Your Data

Maximize the return on your data at every step of your digital journey.

TURN DATA INTO INSIGHTS

Visit Us

Come to one of our global locations and see intelligent innovation in action.

FIND A LOCATION
Close
Contact us

SUPPORT OFFERINGS
PREFERRED CUSTOMER SERVICES
RESOURCES
Contact us

Find a Partner

Find the Support That Best Serves Your Business

Our support options are designed to match your business, operational and financial requirements while freeing you to innovate and grow your business. All support offerings include our Hi-Track Remote Monitoring system, which will continually monitor and analyze your environment.

SUPPORT OPTIONS TO MATCH YOUR REQUIREMENTS

Premium Support

Our white-glove service offers immediate support for business-critical environments with 24/7 on-site responses and rush delivery of replacement parts.

READ THE DATASHEET

Standard Support

Standard support offers prompt on-site response to disruptive issues, and preventive maintenance and microcode updates during local business hours.

READ THE DATASHEET

Weekday Basic Support

Weekday Basic support covers essential operations. We provide routine maintenance during local business hours and next-business-day on-site support.

READ THE DATASHEET

Pentaho Customer Success Packages

Collaborate with experts to build a full analytics solution with compelling visuals, open architecture and integrated capabilities.

Learn More

Pentaho Enterprise Support

A single point of contact provides ongoing guidance, best practices, and management of feature requests and support cases.

Learn More

Pentaho Technical Support

Comprehensive support packages include issue identification, problem resolution and developer assistance.

Learn More

Take Support to the Next Level With Personalized, Value-Added Services

Flexible and tiered, our Preferred Customer Services portfolio is designed with your needs in mind. Our goal is to save you time, help you control costs, and accelerate responses to your unique business requirements.

One Portfolio. Many Benefits.

Block-Time Support

Take advantage of expert assistance for planned activities not covered under an Hitachi support service plan.

READ THE DATASHEET

Services Account Manager

Augment your IT staff with dedicated, proactive support to help manage your IT challenges.

READ THE DATASHEET

Multivendor Support

Discover greater efficiencies with centralized support for your storage system migration.

READ THE DATASHEET

Standard Reporting

Optimize performance and improve visibility into daily operations with timely, detailed reporting.

READ THE DATASHEET

Data and Media Eradication

Make sensitive data inaccessible with media eradication, destruction or
e-waste management.

READ THE DATASHEET

Media Retention

Safeguard your sensitive data, prevent external disclosure and meet security requirements.

READ THE DATASHEET

CUSTOMER SUPPORT RESOURCES

Plan End-of-Life Transitions

Use our official end-of-life policy to create a product planning strategy for Hitachi-branded products, and transition to new offerings.

VIEW THE POLICY

Understand Customer Support

See the scope of Hitachi support services and what's covered under an Hitachi warranty and maintenance service agreement.

READ THE AGREEMENT

This site uses cookies from Hitachi and third parties for our own business purposes and to personalize your experience. By using this site, you agree to the use of cookies. For more information, visit Hitachi Cookies Policy.

Americas

ASIA PACIFIC

EUROPE, MIDDLE EAST AND AFRICA

Customer Support Services

Find the Support That Best Serves Your Business