Support Offerings
Get the support your business needs.
Get immediate support, 24/7 onsite responses and rush delivery of replacement parts.
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Get prompt onsite response to disruptive issues, preventive maintenance and microcode updates.
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This covers essential operations with routine maintenance during business hours and onsite support.
LEARN MOREPreferred Customer Services
Build a full analytics solution with compelling visuals, open architecture and integrated capabilities.
LEARN MORELumada and Pentaho Support Services
With a single point of contact, get guidance, best practices and management of feature requests and support cases.
LEARN MORECustomer Support Resources
Policy
Plan End-of-Support Life Transitions
Use our official end-of-life policy to create a product-planning strategy for Hitachi-branded products and transition to new offerings.
Datasheet
Supplement Your IT Expertise
Find out how the remote support option from Hitachi helps you manage your IT environment.
Service Agreement
Understand Customer Support
See the scope of Hitachi support services and what’s covered under a Hitachi warranty and maintenance service agreement.
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You’re in the Right Place!
Hitachi Data Systems, Pentaho and Hitachi Insight Group have merged into one company: Hitachi Vantara.
The result? More data-driven solutions and innovation from the partner you can trust.
You’re in the Right Place!
REAN Cloud is now a part of Hitachi Vantara.
The result? Robust data-driven solutions and innovation, with industry-leading expertise in cloud migration and modernization.
You’re in the Right Place!
Waterline Data is now Lumada Data Catalog, provided by Hitachi Vantara. Lumada Data Catalog, available stand-alone, is now part of the Lumada Data Services portfolio.